Paw Partner

Welcome to the Paw Partner Dog Boarding App! We’re here to answer your questions and help you navigate the process of booking the best care for your dog. Whether you're new to dog boarding or a seasoned pet parent, we’ve got you covered with this handy FAQ.

1. What is Paw Partner?

Paw Partner is an easy-to-use app designed to connect pet owners with trusted, professional dog boarding facilities and caregivers. You can browse available boarding options, read reviews, and book your dog's stay directly through the app—all from the convenience of your phone.

2. How do I book a dog boarding service through the app?

Booking through Paw Partner is simple!

• Step 1: Download the app and create a profile for yourself and your dog.

• Step 2: Browse for Jeans Ruff Ruff Retreat and look for our pup logo!

• Step 3: Review our profile including our availability, ratings, and services.

• Step 4: Select your desired service and book your dog's stay. You can pay securely within the app.

3. How do I know my dog will be safe with the caregiver?

At Paw Partner, they prioritize your dog’s safety and well-being. All boarding facilities and pet sitters on our platform are vetted and verified. Caregivers undergo background checks and have detailed profiles with reviews from other dog owners. You can also message them directly through the app to ask questions about their experience and policies.

4. What information do I need to provide when booking?

This information helps Jean’s Ruff Ruff Retreat prepare for your dog’s stay. To ensure the best care for your dog, you’ll need to provide the following:

• Your dog's vaccination history (most facilities require up-to-date rabies, distemper, and bordetella vaccinations).

• Dietary preferences or any special medical needs.

• Any behavioral considerations, such as if your dog has separation anxiety or requires extra attention.

  
  

5. Can I get updates on my dog while they’re boarding?

Absolutely! Paw Partner offers the option to receive updates from the caregiver during your dog’s stay. Depending on the boarding option you select, you may receive photos, videos, and daily updates so you can check in and know how your dog is doing. This helps you stay connected, even while you're away.

6. Can I leave special instructions for my dog’s stay?

Yes! Paw Partner lets you add any special requests or instructions for the caregiver when booking. Whether it’s a preferred sleeping arrangement, feeding schedule, or behavioral needs, you can share these details to ensure your dog’s stay is tailored to their needs.

7. What if I have a problem with my booking?

If you encounter any issues with your booking, you can reach out to Paw Partner’s customer support directly through the app. We’re here to assist with resolving any concerns and ensuring that your experience is smooth and hassle-free.